Frequently Asked Questions

How much is the delivery charge?

We don't charge anything from our customers for delivery. Our delivery is free and efficient anywhere in UK mainland.

What payment methods can I use to make a purchase?

Digisaurus.co.uk accepts most major credit and debit cards including Visa, MasterCard, Switch, Solo, Visa Electron and Delta.

If you prefer not to pay via our website, you can either email us or call at the given contact no. and the member of our customer services team will contact you to discuss your payment options, such as paying by cheque or by telephone.

Alternatively, you can order direct by telephone. Simply call 01923-652509 Our lines are open as follows:

Monday to Friday: 9:30am to 5:30pm

How long will delivery take?

We aim to deliver goods within two working days normally.

What if I would like to refund or exchange a product I've purchased on your Website?

A full refund, or an exchange of equal value if preferred, is guaranteed for customers returning unopened products within 15 days of purchase or delivery.

Products purchased from Digisaurus.co.uk or by telephone can be returned within 48 hours, under the distance selling regulations.

Faulty products within the manufacturer's guarantee period will be repaired for free by a member of our dedicated team of professionals.

This does not affect your statutory rights.

What products are available on a payment option?

Products that are available on a payment option are indicated on our website next to the product features. Please browse our site to see if your required product is available on a payment option.

If you require further information or advice you can either mail us at sales@Digisaurus.co.uk or call our Customer Information Centre on 01923-652527 between 8:30am to 5:30pm from Monday to Friday.

My product works fine but it just doesn't suit my needs. Can I have a refund?

You have a right (under the UK Distance Selling Regulations) to cancel your contract for any of the items you order within seven working days of the day we deliver them to you. This only applies to products bought via Digisaurus.co.uk or over the telephone, however, we regret that we cannot accept cancellations and return of pre- recorded videos, DVD, audio, video game or software products if the seal on the item has been broken.

How do I return an item?

You should contact Digisaurus.co.uk customer services who will advise on the easiest course of action.

How do I know whether you have a product in stock?

Digisaurus.co.uk is updated daily to include products which are currently in stock in our warehouses or available from our suppliers. If a product is not in stock on a particular day, it will not be displayed.

Can I specify a delivery date?

We aim to deliver goods within two working days normally but we can deliver on the specified dates (Monday-Friday) wherever possible.

How long will my delivery take?

We aim to deliver goods within two working days normally.

What if I want to cancel an order?

If you wish to cancel an order prior to delivery, you should contact us to enable a refund to take place and the delivery to be cancelled.

If you wish to return a product after it has been delivered, please see below for more details:

Unopened products:

If you bought a product, or received it as a gift, and decide that you do not require it you can return it within 15 days of delivery for a full refund, as long as the packaging is unopened.

Opened products:

If you bought your product online or by telephone, and are not completely satisfied with your purchase , please call customer service within seven days giving the appropriate reason for your dissatisfaction.

Alternatively, if your question still hasn't been answered by our FAQs, you can use our feedback and enquiry form to send your query to our customer services department.

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